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We are developing our own hosted VoIP telephone system.

Feb01
2012
Leave a Comment Written by Ben Waterton

If we want growth in the UK we should invest in large scale infrastructure projects, but not the sort that cut 20 minutes off the journey from Birmingham to London. We should invest in infrastructure that allows cheap high definition video conferencing between Birmingham and London cutting the journey time between the two largest Cities in the UK to 0 minutes. This would also cut the journey time between Edinburgh and London to 0, Bognor Regis to Cockermouth to 0, Dicks Mount to Crapstone….etc. etc.

The existing broadband links in this country are generally very Crapstone. I know this because until recently I spent half my working life talking to support lines at ISPs and explaining to clients that the issues they are having are down to their Internet connections. Tech Support Group now looks after enough clients that at any one time at least one is having an issue with their broadband (3 Clients). Broadband problems in the UK come in many flavours the most common of which are slow speed, high latency, intermittent dropped connection or complete failure. All are annoying, all slow down business and cost money and all are avoidable.

It is possible to install a decent Internet connection in the UK (If you are in the right part of a city) as you can install fibre links. Not the fake fibre that BT are bandying around under the name Infinity. Infinity works by pulling a fibre link to a “nearby” distribution box from which they use the same old copper pair that your old broadband circuit runs on to get the connection into your house or office. This method of delivering fibre is a metaphor for BT as a whole: Its half a job, crap and lazy. If we took this approach to building the new high speed train link between London and Birmingham we would build a 200 mile per hour stretch of track which would convert to a 5 mile per hour track 30 miles outside of Birmingham (…this is probably what we are doing, isn’t it?). Those numbers are proportionally about right, with the right kit you can put 1000mb down a fibre link but you can only get 40mb down a copper pair. Real end to end fibre, the sort enjoyed by Tech Support Groups more affluent clients costs ~£2500 to install then ~£600 a month and delivers between 25mb and 100mb synchronous, reliable, silky connectivity. Of course most small offices and households can not afford these fibre connections so we settle for copper pair asynchronous unreliable broadband.

In some other countries such as Japan, Finland, Korea, Sweden… you can get real end to end fibre installed in your house or small office without breaking the bank.

To be continued

Posted in VoIP

Office 365

Jan27
2012
Leave a Comment Written by luca.licheri

If you make decisions on your companies IT systems, you will have already heard of Office 365. If you haven’t you will soon, or rather you have now.

I built my business installing and maintaining on-premises Microsoft Exchange Servers (email servers) for small businesses in and around London. I started with Exchange 5.5, next was Exchange 2003, then Exchange 2007 and finally Exchange 2010 and this, i fear, is where it will end.

With the arrival of Office 365 the installation of in-house Exchange Servers becomes very hard to justify. Before Office 365 established it’s self it was hard enough to install a shiny new Exchange server as hosted Exchange companies such as Rackspace, Active Office and Star were offering mailboxes for £12 a month with no expensive setup fees, licence fees or hardware costs. Then you had Googles gmail for business which was free (or practically free) and came with plenty of the functionality of Exchange built in. But there was still reason to install the odd Exchange server normally due to a large number of users or perhaps an insistence on Blackberry Enterprise Server.

Office 365 is run by Microsoft, offers hosted Exchange with all the shared contacts, calendars and folders that Exchange users are used to. It also includes Active Sync for iPhone and Android, works with Blackberry Enterprise, can be used on Windows and Mac OS, comes with the somewhat useful Sharepoint and the less useful than Sharepoint Lync. If you don’t want telephone support you can get all that for £4 per month per user including VAT. It’s a good service and signifies the end of my installing Exchange days, and the start of my migration to Office 365 and uploading old email days.

If you need a hand moving to Office 365 or if you have any questions about the service, get in touch here.

Here ends my first attempt at a blog post for our new WordPress site, skilfully crafted from the iPhone app. Please leave a comment to make me feel loved!

Posted in Microsoft, Technologies - Tagged cloud email, gmail, hosted email, hosted exchange, Office 365

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